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FAQ
Once payment is complete, your order will be shipped from our warehouse within 7 days.
Please check the Shopping Guide for shipping costs to each region. If you purchase more than 15,000 yen (tax included), we will cover the shipping costs.
We will send you a link to download the receipt in the notification email we send you after the delivery is complete. If you would like the name on the invoice to be different from the shipping address, please change the name in the "billing address" during checkout.
We will be holding pop-ups in various locations, and will also have our products available in wonderful stores across the country. We will update the STORE LIST from time to time. Please contact each store directly to inquire about stock levels.
We offer gift wrapping in the style of MARINA & MITSUKO. Please see Gift Wrapping for details on the contents and ordering method.
The heat resistance temperature is up to 80°C, so it can be used when the set hot water temperature is 80°C or lower.
No. The heat resistance temperature is up to 80℃, so please refrain from using it in an oven.
Allow to cool slightly to about 80℃ before transferring to dishes. Be careful not to let any other items besides the bowl come into contact with the boiling liquid.
We recommend using lemon juice or baking soda. Please do not use chlorine bleach.